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FAQs

What materials are used in making a Nouveau Roots candle?

We use 100% Coconut Apricot Wax, Cotton Wicks and Phthalate Free Fragrances.

What are your business hours?

Monday-Friday (excluding holidays) 9am-4pm EST.

Where do you ship? Do you ship internationally?

Currently, we only ship within the United States.

Orders will be sent to the delivery address that you specify when you order. We cannot take responsibility if this address is incorrect. We do not ship to P.O. Boxes.

What are your processing and shipping times?

Please allow 3-5 business days for your order to be processed. Once your order has shipped, you will receive an email with tracking details. Orders are estimated to be delivered within 3-7 business days (shipments to Alaska, Hawaii and U.S territories may take longer)

Due to COVID-19, there has been an increase in shipping times for all mail carriers. We appreciate your continued patience, our team is working as quickly and safely as possible to get your order to you.

What is your refund and return policy?

All purchases are final. Items broken or damaged in transit will be handled on a case by case basis (please be prepared to send a photo within 7 days of delivery of the damaged item(s) and order number).